Return and Refund Policy

Return and Refund Policy


Last updated: November 20, 2024

At Hudson Valley Makers, we understand that sometimes things don't work out as planned, and we want to ensure your shopping experience is as delightful as possible! 🎉

Order Cancellation:

Goods Return Conditions:

  • Return your items within 7 days of purchase.

  • Ensure products are in their original packaging to qualify for a return.

  • Custom or personalized items, perishables, and unsealed hygienic products are non-returnable.

Refund Policy:

  • We offer refunds on regular-priced items only. Sadly, sale items are final.

  • If you received the item as a gift, a gift credit will be issued upon return.

Return Process:

  • You're responsible for return shipping costs. We recommend using a trackable service to avoid lost items.

  • Refunds will be processed once we receive and inspect the returned goods.

Customer Satisfaction:

Return Policy 2: Festive and Flexible Returns

At Hudson Valley Makers, making memories is our mission! If you’re not thrilled with your purchase, our flexible return policy has you covered. 🎈

Order Cancellation:

Goods Return Conditions:

  • Returns are accepted within 7 days for items in original packaging.

  • Personalized, perishable, or unsealable items due to hygiene cannot be returned.

Refund Policy:

  • Eligible items will be refunded at their purchase price, excluding those on sale.

  • Gifts returned will earn a gift certificate for future joy with Hudson Valley Makers.

Return Process:

  • Send returns with insured and trackable mail to ensure safe arrival.

  • Processed refunds will reflect once we have received the items in satisfactory condition.

Gift Returns:

  • If your purchase was a gift, you'll receive a gift credit for your next festive occasion! 🎁

Customer Satisfaction:

  • Have questions? We’re here to help! Contact us at contact@hudsonvalleymakersco.com.

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